Privacy and Cookie Policy

The www.resiopep.com website is owned and operated by: Anel AG (“Anel AG”), with a registered office at Weyermannsstrasse 12, 3008 Bern, Switzerland (registered in Switzerland with company number CHE-208.001.949). Email: cs@anelmed.ch. Telephone: +41 31 333 26 35

Anel AG knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.

This policy sets out the basis on which any personal data (meaning information about an individual from which that individual can be personally identified) we collect from you, or that you or others provide to us, will be processed by us.

For the purpose of data protection laws, the data controller is Anel AG.

The website is owned and operated by Anel AG and orders shall be fulfilled by Anel AG.

By visiting www.resiopep.com, you are accepting and consenting to the practices described in this Privacy Policy.

OVERVIEW:

What personal information do we collect?

• Information you give us – This is information about you that you give us by filling in forms on our site, making a purchase from our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, enter a promotion or survey, and when you report a problem with our site. The information you give us may include names, addresses, email addresses and phone numbers.
• Information we collect about you – With regard to each of your visits to our site we will automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
• Information we receive from other sources – We may receive information about you when you use our site. We are also working closely with third parties (including, for example, payment providers, as well as other business partners, analytics providers, hosting providers and search information providers) from whom we may also receive information about you.

How and why do we use your information?

We may use the information we collect from you in the following ways:

• To improve our website – We will also process your personal data in order to provide you with a more effective user experience (such as by displaying goods we believe you will be interested in, based on your purchase history and browsing habits). This processing means that your experience of our site will be more tailored to you, and that the products you see on our site may differ from someone accessing the same site with a different purchase history or browsing habits. We also use various cookies to help us improve our site (more details are set out below), and share your personal data with third party analytics and search engine providers that assist us in the improvement and optimisation of our site. We will also process your personal data for the purposes of making our site more secure, and to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. The legal basis on which we process your data in these circumstances is our legitimate interest to provide you with the best customer experience we can, and to ensure that our site is kept secure. The use of non-essential cookies is subject to your consent. You can also prevent us from using your personal data in this way by contacting us at cs@anelmed.ch, or by using the ‘do not track’ functionality in your internet browser. If you enable such do not track functionality, our site may be less tailored to your needs and preferences.
• To fulfil orders – We will also process your personal data in order to fulfil any orders which you may place on our website. The legal basis for which we process your personal data in these circumstances is that the processing is necessary for the performance of the contract with you.
• To communicate & interact directly with you – We may also process your personal data in order to provide various supporting customer services to you (such as where you contact us with a question in connection with a product). The legal basis on which we process your personal data in these circumstances is your consent. If you do not provide us with the personal data we request from you for customer services purposes, we may not be able to fully answer your queries.
• For marketing purposes – Where you have opted in via our site to receive marketing communications from us, we will process your personal data to provide you with marketing communications in line with the preferences you have provided. The legal basis on which we process your personal data is your consent. You are not under any obligation to provide us with your personal data for marketing purposes, and you can withdraw your consent to your personal data being processed in this way at any time by contacting us at cs@anelmed.ch or, where relevant, by following the unsubscribe link in every marketing communication you receive from us.
• To improve what we know about our customers, and how to help them – We may analyse what you are interested in, with a view to helping other customers like you find products that will interest them. Your details will never be shared as part of this, but we may take a look at what people like you like to buy, so we can contact people who are similar to you with relevant messages.

What happens if our business is sold?

We will transfer your personal data to a third party:

• in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets (at all times in accordance with data protection legislation); or
• if Anel AG or substantially all of its assets are acquired by a third party, in which case personal data held by Anel AG about its customers will be one of the assets transferred to the purchaser.

In each case, the legal basis on which we process your data in these circumstances is our legitimate interest to ensure our business can be continued by a purchaser. If you object to our use of your personal data in this way, the relevant seller or buyer of our business may not be able to provide services to you.

In certain circumstances we may also need to share your personal data if we are under a duty to disclose or share personal data in order to comply with a legal obligation.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

In order to maintain the safety of personal information, we implement and ensure our sub-contractors implement a variety of security measures when a user places an order, and when the user enters, submits, or accesses their information.

How long do we store your data for?

Where you order products from us, we will retain your data for a period of 7 years, to ensure that we are able to assist you should you have any questions, feedback or issues in connection with a product you have ordered from our site.

Where we have processed your personal data to provide you with marketing communications, we will contact you at least annually to ensure you are happy to continue receiving such communications. If you tell us that you no longer wish to receive such communications, your personal data will be removed from our lists.

Where we have processed your data for any other reason (such as where you have contacted us with a question in connection with a product) subject to the above, we will retain your data for 6 months.

Links on our site

Our site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that you have left our site and these websites have their own privacy policies. We do not accept any responsibility or liability for these policies or websites. Please check these policies before you submit any personal data to these websites.

Uses made of the information

We will combine the information you provide to us with information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Your right to object under data protection laws

You have the right to object to us processing your personal data where we are processing your personal data:

• if you ask us to stop processing your personal data, we will stop processing your personal data unless we can demonstrate compelling grounds as to why the processing should continue in accordance with data protection laws; and
• for direct marketing purposes. If you ask us to stop processing your personal data on this basis, we will stop.

Your other rights under data protection laws

Right of access

You have the right to receive confirmation as to whether your personal data is being processed by us, as well as various other information relating to our use of your personal data. You also have the right to access your personal data which we are processing. You can exercise such right by contacting us at cs@anelmed.ch.

Right to rectification

You have the right to require us to rectify any inaccurate personal data we hold about you. You also have the right to have incomplete personal data we hold about you completed, by providing a supplementary statement to us.

Right to restriction

You have the right to restrict our processing of your personal data where:

1. the accuracy of the personal data is being contested by you;
2. the processing by us of your personal data is unlawful, but you do not want the relevant personal data erased;
3. we no longer need to process your personal data for the agreed purposes, but you want to preserve your personal data for the establishment, exercise or defence of legal claims; or
4. we are processing your data on the basis of our legitimate interest (as set out above) and you:
5. object to our processing on the basis of our legitimate interest pursuant to your right to object above; and
6. want processing of the relevant personal data to be restricted until it can be determined whether our legitimate interest overrides your legitimate interest.

Where any exercise by you of your right to restriction determines that our processing of particular personal data are to be restricted, we will then only process the relevant personal data in accordance with your consent and, in addition, for storage purposes and for the purpose of legal claims.

Right to data portability

You have the right to receive your personal data in structured, standard machine readable format and the right to transmit such personal data to another controller.

Right to erasure

You have the right to require we erase your personal data which we are processing where one of the following grounds applies:

• the processing is no longer necessary in relation to the purposes for which your personal data were collected or otherwise processed;
• our processing of your personal data is based on your consent, you have subsequently withdrawn your consent and there is no other legal ground we can use to process your personal data;
• you object to the processing pursuant to your right to object above and we have no overriding legitimate interest for our processing,
• the personal data have been unlawfully processed; and
• the erasure is required for compliance with a law to which we are subject.

You have the right to lodge a complaint with the applicable supervisory authority for data protection issues.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

COOKIES

This section outlines specifically how we use cookies.

What are ‘cookies’?

Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. By continuing to browse the site, you are agreeing to our use of cookies.

We use the following cookies:

Session cookies

We use Session cookies that only last for the duration of your use of the website and are deleted from your computer when you close your browser.

These cookies enable us to:

• recognise when computers visit the website;
• help administer this website;
• improve the website’s usability;
• analyse data about webpage traffic to use for marketing purposes;
• identify which pages are being used;.
• authentication; and traffic/performance tracking.

These cookies help us analyse data about webpage traffic and improve our website, platform and mobile application in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Persistent cookies

We use Persistent cookies that outlast your sessions and remain stored on your computer until deleted, or until they reach their expiry date but only where the user chooses the “Remember Me” option when logging in.

These cookies enable us to:

• recognise when computers visit the website;
• help administer this website;
• improve the website’s usability;
• analyse data about webpage traffic to use for marketing purposes;
• identify which pages are being used;.
• authentication; and traffic/performance tracking.

These cookies help us analyse data about webpage traffic and improve our website, platform and mobile application in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Third Party cookies

We use third-party cookies to provide statistical analysis of our website’s usage. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on your computers. The information generated relating to our website is used to create reports about usage of our website.

We use this information to optimise the system and provide a better interface for the end user.

Google will store and use this information. Google’s privacy policy is available at www.google.com/privacypolicy.html. If you would like to opt out of being tracked by Google Analytics across all websites please visit: http://tools.google.com/dlpage/gaoptout.

How Anel AG use cookies

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Keep track of the effectiveness of our advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
• Tailor the offers and adverts you see based on your known preferences

Are cookies safe?

Cookies do not in any way identify you or give access to your computer.

I’d rather not have cookies on my machine

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

You should note that if you choose to turn cookies off, some of the features that make your site experience more efficient may not function properly.

How does our site handle Do Not Track signals?

Do not track signals are in place when you have indicated via your internet browser, that you do not wish for us to use cookies to tailor your browsing experience or target you with advertising as you move around the web. We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Contacting us:

If there are any questions regarding this privacy or cookie policy, you may contact us here or if you wish to exercise any of your rights concerning your data you can contact us by e-mail cs@anelmed.ch